What is your returns policy?

We’re sure that you’ll love your Elemental Herbology order, however if you are not satisfied with your items we will be happy to help you, should you contact us within 28 days of your purchase.

The product must be returned to us unopened and unused, at your own cost to the below address. You must provide a reasonable reason for your return. Upon receipt of the product we will inspect it to ensure it has not been opened. A refund will then be granted at our discretion, based on the condition of the product and the reason for return. Please note that delivery charges are non-refundable. We are only able to accept returned products purchased on the Elemental Herbology website. If you have an issue with a product that was bought through an Elemental Herbology stockist, please return your item to the store you bought it from with proof of purchase for a refund or an exchange.

Please contact us at: webenquiries@elementalherbology.com

Customer Services
Elemental Herbology
Studio D
Tay Building
2a Wrentham Avenue
NW10 3HA

Got another question that hasn't been answered above? Contact headoffice@elementalherbology.com and we'll get back to you as soon as we can.