Have a question?

We hope we can help you answer your question using the below. If you still need to get in touch, please email us at enquiries@elementalherbology.com and we'll be happy to assist!

Products & Packaging

IS THE BRAND ENGLISH?
ARE YOUR PRODUCTS COMPLETELY NATURAL?
ARE YOUR PRODUCTS ORGANIC?
DO YOU TEST YOUR PRODUCTS ON ANIMALS?
ARE YOUR PRODUCTS SUSTAINABLY SOURCED?
IS YOUR PACKAGING RECYCLABLE?
ARE ELEMENTAL HERBOLOGY PRODUCTS SUITABLE FOR VEGANS?
ARE ALL ELEMENTAL HERBOLOGY PRODUCTS SUITABLE FOR PREGNANT WOMEN?
WHAT IS THE SHELF LIFE OF YOUR PRODUCTS?
WHAT IF I HAVE AN ALLERGY?
HOW DO I PICK THE RIGHT PRODUCTS FOR MY SKIN?
HOW DO I USE THE FIVE ELEMENT BATH & BODY OILS?

My order & shipping

DO YOU SHIP TO MY COUNTRY?
WHAT ARE YOU DELIVERY COSTS?
HOW LONG WILL MY ORDER TAKE TO SHIP?
I’M HAVING PROBLEMS PLACING MY ORDER
HOW DO I CHANGE MY DELIVERY ADDRESS?
MY PACKAGE HAS ARRIVED AND IT’S DAMAGED/NOT WHAT I ORDERED
WHAT IS YOUR RETURNS POLICY?

Got another question that hasn't been answered above?
Contact enquiries@elementalherbology.com and we'll get back to you as soon as we can.