TWO FREE SAMPLES
with every order

FREE UK DELIVERY
on orders over £50

Deliveries

Deliveries can only be made within the UK, Channel Islands and the European Union through our website. Not all of our delivery options are available to all areas of the UK, Channel Islands and the European Union. If you have any queries about delivery outside of the UK, Channel Islands or the European Union please contact our Customer Services team at enquiries@elementalherbology.com.

We will deliver the merchandise in accordance with the delivery option selected by you. Please view our delivery options for full details. Whenever referred to, working days exclude Saturday, Sunday and Bank holidays. Orders to one address may be delivered in one or more deliveries however you will only incur one delivery charge. If you have specified delivery to more than one address when placing your order there is a separate charge for each destination address. Any delivery timescales are indicative only. Time is not of the essence.

Upon delivery of the merchandise to you, we will provide you with sufficient information to enable you to exercise your statutory right of cancellation and address any intended cancellation to the correct addressee or to return or exchange your merchandise. For further information please see the returns and the cancellation right sections within these terms and conditions.

Standard Delivery

  • Standard biodegradable packaging. Delivered by DPD Courier. Delivery within 3-6 working days.
  • £3.50 including VAT

Gift Wrapped

  • Beautifully wrapped in black tissue paper. Delivered by DPD Courier. Delivery within 3-6 working days
  • £3.50 including VAT

European Union

  • Delivery within 5-10 working days.
  • £12.00 including VAT
  • Delivered on a courier service. Signature required for receipt of order.

International

Please contact Customer Services at enquiries@elementalherbology.com to receive a quotation.

*our STANDARD delivery service is available for all addresses within the UK and Channel Islands. Please note that working days exclude Saturdays, Sundays and Bank Holidays.

Orders to one address may be delivered in one or more deliveries. If you have specified delivery to more than one address when placing your order please note that there is a separate charge for each destination address. Any delivery timescales are indicative only.

For security reasons all parcels must be signed for on receipt. If you will not be at home during normal office hours you can provide us with an alternative delivery address where someone will be available to sign for your parcel.

What is your returns policy?

We’re sure that you’ll love your Elemental Herbology order, however if you are not satisfied with your items we will be happy to help you, should you contact us within 28 days of your purchase.

The product must be returned to us unopened and unused, at your own cost to the below address. You must provide a reasonable reason for your return. Upon receipt of the product we will inspect it to ensure it has not been opened. A refund will then be granted at our discretion, based on the condition of the product and the reason for return. Please note that delivery charges are non-refundable. We are only able to accept returned products purchased on the Elemental Herbology website. If you have an issue with a product that was bought through an Elemental Herbology stockist, please return your item to the store you bought it from with proof of purchase for a refund or an exchange.

Please contact us at: enquiries@elementalherbology.com

Customer Services
Elemental Herbology
Studio D
Tay Building
2a Wrentham Avenue
London
NW10 3HA

Got another question that hasn't been answered above? Contact enquiries@elementalherbology.com and we'll get back to you as soon as we can.