Is the brand English?
Yes, we're proud to be a British company and all our products are made in Britain.
Are your products completely natural?
Elemental Herbology is a naturally active, results-driven brand that fuses both science and nature to create a range that is nutrient-rich, tactile and sensory but also capable of achieving outstanding results. We are proud that our products are 100% free from synthetic fragrances, artificial colours, sulphates, parabens and mineral oils.
Are your products organic?
Elemental Herbology is not an organic brand. Although some of our products contain certified organic ingredients.
Do you test your products on animals?
No, Elemental Herbology is against animal testing. Our products are not tested on animals and we are 100% committed to using ingredients and raw products that have also not been tested on animals.
Are your products fair trade and sustainably sourced?
Our product range uses various ingredients and raw products that have been sourced sustainably and at a fair price for producers. Palm Oil is sustainably sourced through GreenPalm as well as sourcing our Watermelon Seed, Mongongo and Ximenia Oils through PhytoTrade Africa association to ensure producers receive a good price to sustain their livelihood.
Can I use an Elemental Herbology moisturiser or serum around the delicate eye area?
Yes, our facial moisturisers and serums can be used around the orbital bone. However, our advanced triple-action Eye Elixir Eye Cream is designed especially for this area to reduce the appearance of fine linkes and wrinkles, puffiness and dark circles.
Are Elemental Herbology products suitable for vegetarians and vegans?
All our products are suitable for vegetarians with the exception of our Perfect Balance Facial Moisturiser, Cell Plumping Moisturiser, Bio-Cellular Matrix Facial Serum, Facial Soufflé Overnight Cream and Facial Glow Radiance Peel.
The following products are unsuitable for vegans; Vital Cleanse, Cell Active Rejuvenation Moisturiser, Nutritive Lip Complex, Facial Detox, Watermelon & Cucumber Body Moisturiser, Hand Nutrition and Tree of Life Multi Purpose Balm.
If you need more advice on whether a product is suitable for you, please contact email@example.com.
Are all Elemental Herbology products suitable for pregnant women?
Our entire range is suitable for pregnant women with the exception of our Detox Botanical Bathing Infusion and Five Element Aromatherapy Bath and Shower Oil Collection which contain essential oils contraindicated during pregnancy. The best products for pregnant women are the Tree of Life Multi-Purpose Balm for stretch marks and Neroli and Rose Damask Body Wash and Crème for bathing.
What is the shelf life of your products?
All products sold at retail are required by law to have a minimum shelf life and to conform to all stability and micro-challenge testing. All our products last for for 3 years if unopened. Once opened, please see the outer carton to find out how long your product will last.
What if I have an allergy?
As our products contain over 100 different plant, mineral and marine actives always check our ingredients lists to ensure that our product is free of all ingredients that aggravate your allergy. If you are unsure, conducting a patch test behind the ear is always a good idea before use.
What can I do to even out my blotchy skin tone?
Kombuchka has been clinically proven to balance skin tone and reduce pigmentation. You can find this wonderful ingredient in several of our skincare products including Cell Nourish, Facial Glow, Facial Detox, Eye Elixir, Cell Active Rejuvenation and Bio-Cellular Super Cleanse and two of our bodycare products, Grapefruit & Mandarin Body Wash and Macadamia & Papaya Body Scrub.
Do you have a night cream?
Yes, we have two! Facial Soufflé is a nourishing overnight cream while Vital Glow is a resurfacing overnight cream.
Does the Retinol in your Perfect Balance Facial Moisturiser cause any sensitivity?
No. We use Retinyl Palmitate which promotes anti-oxidant activity. It is high levels of topical retinoic acid and retinaldehyde that frequently causes skin irritation, not retinyl palmitate.
Is your packaging recyclable?
Yes all of our packaging is 100% recyclable. We use FSC certified material for our carton packaging from sustainable sources.
Can Bathing Infusions be used in the shower?
Yes, all our bath infusions including Detox Botanical Bathing Infusion and Five Element Aromatherapy Bath and Shower Oil Collection can be used in teh bath or shower. this oil will emulsify upon contact with water so can be used as a shower oil as an alternative to a bath oil.