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FAQs

Is the brand English?

Yes, we're proud to be a British company and all our products are made in Britain.

Are your products completely natural?

Elemental Herbology is a naturally active, results-driven brand that fuses both science and nature to create a range that is nutrient-rich, tactile and sensory but also capable of achieving outstanding results. We are proud that our products are 100% free from synthetic fragrances, artificial colours, sulphates, parabens and mineral oils.

Are your products organic?

Elemental Herbology is not an organic brand. Although some of our products contain certified organic ingredients.

Do you test your products on animals?

No, Elemental Herbology is against animal testing. None of our products are tested on animals.

Are your products fair trade and sustainably sourced?

Our product range uses various ingredients and raw products that have been sourced sustainably and at a fair price for producers. Palm Oil is sustainably sourced through GreenPalm as well as sourcing our Watermelon Seed, Mongongo and Ximenia Oils through PhytoTrade Africa association to ensure producers receive a good price to sustain their livelihood.

Can I use an Elemental Herbology moisturiser or serum around the delicate eye area?

Yes, our facial moisturisers and serums can be used around the orbital bone. However, our advanced triple-action Eye Elixir Eye Cream is designed especially for this area to reduce the appearance of fine lines and wrinkles, puffiness and dark circles.

Are Elemental Herbology products suitable for vegetarians and vegans?

All our products are suitable for vegetarians with the exception of our Perfect Balance Facial Moisturiser, Cell Plumping Moisturiser, Bio-Cellular Matrix Facial Serum, Facial Soufflé Overnight Cream and Facial Glow Radiance Peel.
The following products are unsuitable for vegans; Vital Cleanse, Cell Active Rejuvenation Moisturiser, Nutritive Lip Complex, Facial Detox, Watermelon & Cucumber Body Moisturiser, Hand Nutrition and Tree of Life Multi Purpose Balm.
If you need more advice on whether a product is suitable for you, please contact enquiries@elementalherbology.com.

Are all Elemental Herbology products suitable for pregnant women?

Our entire range is suitable for pregnant women with the exception of our Detox Botanical Bathing Infusion and Five Element Aromatherapy Bath and Shower Oil Collection which contain essential oils contraindicated during pregnancy. The best products for pregnant women are the Tree of Life Multi-Purpose Balm for stretch marks and Neroli and Rose Damask Body Wash for bathing.

What is the shelf life of your products?

All products sold at retail are required by law to have a minimum shelf life and to conform to all stability and micro-challenge testing. All our products last for 3 years if unopened. Once opened, please see the outer carton to find out how long your product will last.

What if I have an allergy?

As our products contain over 100 different plant, mineral and marine actives always check our ingredients lists to ensure that our product is free of all ingredients that aggravate your allergy. If you are unsure, conducting a patch test behind the ear is always a good idea before use.

What can I do to even out my blotchy skin tone?

Kombuchka has been clinically proven to balance skin tone and reduce pigmentation. You can find this wonderful ingredient in several of our skincare products including Cell Nourish, Facial Glow, Facial Detox, Eye Elixir, Cell Active Rejuvenation and Bio-Cellular Super Cleanse and two of our body care products, Grapefruit & Mandarin Body Wash and Macadamia & Papaya Body Scrub.

Do you have a night cream?

Yes, we have two! Facial Soufflé is a nourishing overnight cream while Vital Glow is a resurfacing overnight cream.

Is your packaging recyclable?

Our packaging is 98% recyclable. We use FSC certified material for our carton packaging from sustainable sources. Some elements of our skincare pumps are not recyclable.

Can Bathing Infusions be used in the shower?

Yes, all our bath infusions including Detox Botanical Bathing Infusion and Five Element Aromatherapy Bath and Shower Oil Collection can be used in the bath or shower. This oil will emulsify upon contact with water so can be used as a shower oil as an alternative to a bath oil.

What is your returns policy?

We’re sure that you’ll love your Elemental Herbology order, however if you are not satisfied with your items we will be happy to help you, should you contact us within 28 days of your purchase.

The product must be returned to us unopened and unused, at your own cost to the below address. You must provide a reasonable reason for your return. Upon receipt of the product we will inspect it to ensure it has not been opened. A refund will then be granted at our discretion, based on the condition of the product and the reason for return. Please note that delivery charges are non-refundable. We are only able to accept returned products purchased on the Elemental Herbology website. If you have an issue with a product that was bought through an Elemental Herbology stockist, please return your item to the store you bought it from with proof of purchase for a refund or an exchange.

Please contact us at: enquiries@elementalherbology.com

Customer Services
Elemental Herbology
Studio D
Tay Building
2a Wrentham Avenue
London
NW10 3HA

Got another question that hasn't been answered above? Contact enquiries@elementalherbology.com and we'll get back to you as soon as we can.